Catalog and My Account
- My password is lost/won't work/forgotten and I need to start over.
Ask at the desk or call the library (you must tell us your library card number) to have us reset your temporary password.
Also, the password you created is case sensitive. Sometimes checking the Caps Lock on your keyboard solves the problem.
- Can I get help with searching the Evergreen catalog?
When you are at the library you can ask for help from staff members. Also, you can click "Help" at the top of the catalog screen to learn about searching.
- How can I see just what is at Jay County Public Library? How can I see what items are there right now?
There are several places you can choose to search just our library's collection.
- The links from our website take you to a screen where our library is selected.
- If you're on the opening page and you need to change the library to search, or to search "everywhere" in the Evergreen Indiana system, click on the drop down box at the bottom center of that opening screen.
- From the Advanced Search page, find the "Search Library" at the bottom right and use the drop down box to choose the library you want.
- If you only want to see what is actually in the library at the time you are searching, at that same spot, click the check box next to "Limit to Available."
Once you are looking at item titles in the catalog, at the right you'll see columns marked This Branch, Local Library System, and Everywhere. Under each column will be two number separated by a slash mark [ / ]. The first is the number of copies available right now, the second number is how many are owned by that location.
- You have exceeded the number of allowable holds (this is limited to 20 per person at any one time);
- The item may be not be holdable (Reference Materials and certain Best Sellers);
- Certain AV items are not holdable by other than local patrons;
- The item may be 'age protected' (Holds may not be placed on items less than 6 months old by other than local patrons); or
- If you are a 'Reciprocal Borrower' your library card will not allow you to place holds on items owned by libraries other than the one issuing your card.
If none of these describe your situation, please check with the staff at the library for further help.
- How do I know where I am in line for the book I put on hold?
With our earlier system holds only affected items in our own library. Now many items placed on hold may come from another location altogether. It is not always possible to tell where a particular borrower is in line.
Holds are more likely to come to you quickly with so many different libraries to borrow from.
Holds on newly published books are limited to their home libraries for six months to give their own borrowers first chance at checking them out. New books will also have a shorter loan period so they move a bit faster.
- What if I know I'm going to be gone and my item hasn't come yet?
Library staff can help you with this, but you can also take care of it yourself when you log in to My Account.
Use your card number (or user name) and password to log in. Click on "Items on Hold" above your name.
Click the "Edit" button to the right of the item on hold.
In the next screen you have the option to "suspend" the hold, give it an expiration date, or cancel it altogether. (If the item is already waiting for you at the library, it's too late to cancel through My Account. You'll need to let us know.)